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Customer Service: A Practical Approach (6th Edition)
Customer Service A Practical Approach - 6th Edition
Author: Elaine K. Harris
The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and inv...  more »
ISBN-13: 9780132742399
ISBN-10: 013274239X
Publication Date: 1/15/2012
Pages: 192
Edition: 6
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Publisher: Prentice Hall
Book Type: Paperback
Members Wishing: 0
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