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Customer Service: A Practical Approach. International Edition
Customer Service A Practical Approach International Edition
Author: Elaine K. Harris
The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invig...  more »
ISBN-13: 9780135109311
ISBN-10: 0135109310
Publication Date: 1/11/2010
Pages: 177
Edition: 5
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Publisher: Pearson Education Ltd
Book Type: Paperback
Members Wishing: 0
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