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Customer Service Skills for Success
Customer Service Skills for Success
Author: Robert W. Lucas
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts...  more »
ISBN-13: 9780071277501
ISBN-10: 0071277501
Publication Date: 10/5/2009
Pages: 544
Edition: 4th Revised edition
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Publisher: McGraw Hill Higher Education
Book Type: Paperback
Members Wishing: 0
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