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Customer Service: Skills and Concepts for Success, Student Edition
Customer Service Skills and Concepts for Success Student Edition
Author: Robert W Lucas
This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer ser...  more »
ISBN-13: 9780078226335
ISBN-10: 0078226333
Publication Date: 11/1/2000
Pages: 532
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Publisher: McGraw-Hill/Irwin
Book Type: Paperback
Members Wishing: 0
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