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Search - The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer?s Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer?s Business
The Customer Service Solution Managing Emotions Trust and Control to Win Your Customers Business
Author: Sriram Dasu, Richard Chase
Understand your customers' psychology?the key to improving their experience and driving your profitability. Most service firms advocate the mantra TLC?Think Like a Customer?in designing their service experiences. This is a good start, but where these firms fall short is that they don?t always understand the underlying psychology that determines ...  more »
ISBN-13: 9780071809931
ISBN-10: 0071809937
Publication Date: 7/19/2013
Pages: 288
Edition: 1
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Publisher: McGraw-Hill
Book Type: Hardcover
Members Wishing: 0
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