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Customer-Driven Project Management: A New Paradigm in Total Quality Implementation
CustomerDriven Project Management A New Paradigm in Total Quality Implementation Author:Bruce T. Barkley, James H. Saylor Total quality management is one of the hottest new management techniques developed in recent years. This book introduces project managers and engineers to the concept of total quality management and demonstrates how to put quality improvements "on line." A unique eight-phase system shows readers how they can become key team players--working with... more » management to meet customer needs without sacrificing schedules and running over budget. The author explains the importance of the front end concept in project management and how to reorganize project phases for greater efficiency and quality. Numerous case studies and computer applications are included to help readers apply these techniques to their own companies and assess their own quality management skills.« less