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Customers As Partners: Building Relationships That Last
Customers As Partners Building Relationships That Last
Author: Chip R. Bell
Astute managers and entrepreneurs already know that customer loyalty is a necessity for profitable businesses in the '90s and beyond, and they have invested in this knowledge by initiating a wide variety of quality service programs intended to dazzle customers. But while providing dazzling service may tender short-term customer satisfaction,...  more »
ISBN-13: 9781881052784
ISBN-10: 1881052788
Publication Date: 1/1/1996
Pages: 235
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Publisher: Berrett-Koehler Publishers
Book Type: Paperback
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