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Topic: DC on bob shipment but form has my name as sender/receiver!

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Subject: DC on bob shipment but form has my name as sender/receiver!
Date Posted: 10/17/2007 9:17 PM ET
Member Since: 12/24/2005
Posts: 54
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Hi there!

I was attempting to print a label for a BOB around lunchtime today and selected the delivery confirmation option.  When I got the screen with the PDF - it had my name/address as both the shipper and receiver!  It also printed the books -I- wanted instead of the swapper I was mailing to.


I clicked on help and emailed a live person.  She said she had heard another person report this problem today also and that I should email the receiver to get her address.


My question is - can I tape a corrected receiver/receviing address on this label and using the printed delivery confirmation barcode?  Or does the barcode include routing information that makes it corrupted and unusable? I tried to reprint the label just minutes ago and it is still not showing the receiver's information.

I've already paid for the DC with my PBS money - what are my options?


Thanks for help!



Cathy A. (Cathy) - ,
Date Posted: 10/18/2007 2:07 PM ET
Member Since: 12/27/2005
Posts: 4,157
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Robert posted in the Questions About PBS forum that this is fixed. You might try reprinting your label now.

Date Posted: 10/18/2007 2:45 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/20/09 10:46 AM ET - Total times edited: 1