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Topic: DC confirmed/delivered but member has not acknowledged as received

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Subject: DC confirmed/delivered but member has not acknowledged as received
Date Posted: 8/8/2008 4:23 PM ET
Member Since: 7/16/2005
Posts: 80
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Mailed a book out last month with DC through PBS.  Details show that book was delivered on 8/1 to other member, yet he still has not clicked on "BOOK HAS BEEN RECEIVED" button.

I have a feeling he is really new or doesn't come over to this site very often...I have PM'd him to ask him to click the button at his end....still no reply.   I know there is a chance (1 out of 100 maybe?) that he did not receive book but chances are it did arrive safely.  Now what do I do if he doesn't click received by the date listed at the bottom of order?? Will I get to keep my credit since I already received it when DC  went through the Post Office??

 

 

Cathy A. (Cathy) - ,
Date Posted: 8/8/2008 4:25 PM ET
Member Since: 12/27/2005
Posts: 4,145
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Yes, you get to keep your instant credit.

It is vacation season, so it's possible that he's just away from home.

Date Posted: 8/8/2008 4:25 PM ET
Member Since: 6/4/2007
Posts: 2,941
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"Delivered" means it was scanned for the last time at the destination PO.  It doesn't necessarily mean that the book was actually "delivered" to the destination residence, though.  Sometimes they let the media mail pile up a little before they bring it to the actual addresses. 

eta: at least I think that's how it goes.



Last Edited on: 8/8/08 4:26 PM ET - Total times edited: 1
Date Posted: 8/8/2008 4:25 PM ET
Member Since: 5/14/2007
Posts: 881
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Vacation'd be my bet.



Last Edited on: 8/8/08 4:26 PM ET - Total times edited: 1
Date Posted: 8/8/2008 4:41 PM ET
Member Since: 7/20/2007
Posts: 1,046
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I have a book that i am waiting on. When i click on the map so i can view where the book IS, it shows it as being HERE. But i don't have it yet. I hope it comes tomorrow!

He's probably on vacation. BUT i had one person i mailed a book to 'forget' to mark it received for over a week once. She PM'd me with an apology. So it happens.

Date Posted: 8/8/2008 5:04 PM ET
Member Since: 7/16/2005
Posts: 80
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I am pretty sure when it says 'Delivered' that means it has been delivered to home address. If it says "Arrival at Unit" now that means it was scanned at the last postoffice before being delivered. I have kept track of when books come to me with DC and usually if it says delivered then all I have to do is walk out to my mailbox and there it is.

thanks for the help. I hope he sees the message soon.

Justine

Date Posted: 8/8/2008 5:05 PM ET
Member Since: 7/16/2005
Posts: 80
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Tracy, you might copy and paste your DC # into the USPS.com websites tracker. For some reason PBS is not always accurate on where the book is.

Date Posted: 8/8/2008 5:09 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I am pretty sure when it says 'Delivered' that means it has been delivered to home address.

Not always. Mine can show 'delivered' when it's not been delivered to my house yet. I think that sometimes they scan it as delivered when it gets to the last PO before delivery, and then loaded on the truck. A DC 'delivered' packon marked on Friday may not actually make it to me until Monday or later.

Not all of them scan when they leave it at the door. If they're even leaving it at the right door! I do get other people's packages mixed in with my books on a rare accation. Usually from down the street.

 

Date Posted: 8/8/2008 6:52 PM ET
Member Since: 7/31/2007
Posts: 2,693
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It is very true that it being marked "delivered" does not mean that it was delivered at the recipients house.  I have had cases where a book was marked delivered 5-10 days before it actually made it to my house. 

There is also the chance that it could have actually been delivered but not to the correct house....but, since you used PBS DC you really don't have to worry about it as you won't be our the credit.

Date Posted: 8/9/2008 1:04 AM ET
Member Since: 2/15/2007
Posts: 5,377
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In the cases where the package is scanned delivered (as opposed to "arrival at unit") before actual delivery, I wonder if the correct procedure (or, at least, an accepted procedure) is being followed. I am attempting to research this and will report my findings :)

Date Posted: 8/10/2008 1:38 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Per the Help Center:

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the PM button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
  • If the requestor does not respond to your PM within a week, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
  • If you used DC purchased through PBS, or PBS Printed postage, you will already have gotten your credit for sending the book.

Cheers,

Catt



Last Edited on: 8/10/08 1:38 AM ET - Total times edited: 1