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Topic: Damaged Audio Books

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Subject: Damaged Audio Books
Date Posted: 9/25/2014 10:53 PM ET
Member Since: 3/9/2010
Posts: 32
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I am afraid to order audio books anymore. I have received so many that will not play after I have received them. I go ahead and mark them received, but do not have time to listen to everyone of them prior to marking them. Later when I try to listen to them, so often they are damaged in some way and I cannot get them to play in my CD player. Is there a way to request a refund for these damaged discs? 


Ronda (RONDA) - ,
Date Posted: 9/26/2014 7:12 AM ET
Member Since: 3/3/2009
Posts: 415
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sometimes it is the cd player that is the problem.  many books skip on my clock radio cd player, but work fine in the car cd player.


Date Posted: 9/26/2014 2:23 PM ET
Member Since: 7/7/2007
Posts: 4,815
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What Ronda said has merit -- sometimes it is the CD player, and/or the player or disc needs to be cleaned.  The onus is on you, however, to determine if the discs are readable before you mark it received.  I always put each disc in my player and pick a few random spots to be sure it will play.  Once you've marked the discs received, there's nothing you can do.

Also, your large number of unreadable audios seems unusual.  I have also ordered a significant number of audios over the years, and only had one problem -- a book with 2 copies of "disc 5" and no "disc 4".  I've never had one be totally unreadable after cleaning, if needed.  So, consider modifying your routine when you receive your audiobooks before marking them received.

Date Posted: 9/26/2014 4:37 PM ET
Member Since: 11/9/2009
Posts: 196
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I always upload them to my computer.  If they rip ok, they will probably play ok.  If a disk has problems uploading to the computer, then I know to check that disk more thoroughly. 

Date Posted: 9/29/2014 1:17 PM ET
Member Since: 5/7/2009
Posts: 794
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I order and trade a lot of audiobooks and find that it is helpful to clean the discs with water and a microfiber cloth before playing them in my car cd player.  Some just have dust.  Also run a cleaning cd through your player every few months.

Date Posted: 9/29/2014 2:05 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I never heard of a cleaning CD.  I guess the inside of a player can get dusty and dirty. 

Date Posted: 9/29/2014 6:57 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Yes a dirty CD player will make all discs skip or not play.  

I suggest if you have problems with 80% of discs not playing correctly and the dics don't have very many scratches or visible damage, its your CD PLAYER that needs either a cleaning CD or to get a new one. 

Some players are very sensitive with scratches and others are just fine.   Also remember some DVD/Blu Ray players also play audio cds so you can use that to check too.

Date Posted: 9/29/2014 8:55 PM ET
Member Since: 11/14/2010
Posts: 220
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Alas, the suggestion about loading them to a PC doesn't help with cassettes.... :-(

Date Posted: 9/30/2014 7:01 AM ET
Member Since: 4/6/2007
Posts: 1,429
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Last Edited on: 7/26/15 8:59 AM ET - Total times edited: 1