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Topic: damaged book

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Subject: damaged book
Date Posted: 3/16/2009 4:42 PM ET
Member Since: 6/17/2008
Posts: 19
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I'm always in here looking at the posts but this is my first time actually posting a question.....Hi

 

So last week I had to mark a book RWAP for the first time.  I can't repost the book so I politely asked for my credit back.  It's been exactly 7 days today and I still haven't heard from the sender.  Do I write again? or give it more time

 

Thanks!

Date Posted: 3/16/2009 4:51 PM ET
Member Since: 2/5/2007
Posts: 30,800
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You should give the sender a week to respond.

We suggest this text: "Thanks for sending the book.  Unfortunately there is a problem [explain the problem here--if this was an unpostable book you can say that the problem "makes this unpostable by site guidelines, and I won't be able to swap the book again"].  I would like a credit refund, which can be accomplished by clicking Give Refund in your transaction archive on the Request Details page for this swap, and I will be happy to mail the book back to you if you will provide postage."

  • If the problem is resolved by the sender, submit that information in follow-up from your transaction archive.