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Topic: So many damaged books lately!

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Subject: So many damaged books lately!
Date Posted: 11/4/2013 8:54 PM ET
Member Since: 6/10/2007
Posts: 65
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Last Edited on: 2/8/16 8:27 PM ET - Total times edited: 1
Date Posted: 11/5/2013 12:03 AM ET
Member Since: 2/23/2008
Posts: 170
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I've only had two in the last couple of months.  I don't get them often at all.  Maybe you're just having a run of bad luck or a bunch of newbies who didn't bother to read the rules.

Date Posted: 11/5/2013 12:29 AM ET
Member Since: 1/17/2009
Posts: 10,175
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Nope, not here either. Knock on wood. I haven't received a damaged book in a while.

Date Posted: 11/5/2013 8:40 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Not here either, although a few times when I've had damaged books, I've had several in a row -- it felt like the gods were frowning on me.

I hope you're marking them all "Received with a problem" and asking for your credit back, if you feel it is warranted, so you can get a clean copy.  Your fellow members are depending on you to help educate folks that sent damaged books that it is not ok to do so.

Date Posted: 11/5/2013 10:20 AM ET
Member Since: 9/8/2009
Posts: 626
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Yeah, what is it with streaks of damaged books?  Seems like they happen in cycles.  Surprisingly, I've requested a slew of kids books recently and expected to get some with a few boo-boo's because of the nature of the beast.  I was amazed (and grateful) that ALL of them were practically pristine. Hang in there!

Date Posted: 11/5/2013 12:54 PM ET
Member Since: 8/16/2007
Posts: 15,225
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Yes, I have slowed down the number of books I get, but a high % of them are water damaged or stained. I do get some like new looking ones mixed in there.

Date Posted: 11/5/2013 2:23 PM ET
Member Since: 9/13/2006
Posts: 30,514
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I have also seen an increase in the number of damaged books and they are not all from new members.
Date Posted: 11/5/2013 2:51 PM ET
Member Since: 6/15/2006
Posts: 5,751
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It does seem to go in spurts. Do make sure to mark them as Received with a problem and make sure to PM the sender, nicely explaining what the issue was and why the book should not have been posted. That's the only way they'll learn.
Date Posted: 11/5/2013 3:17 PM ET
Member Since: 2/23/2008
Posts: 170
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I have also seen an increase in the number of damaged books and they are not all from new members.

I recently received a book from a member who was not a newbie.  There were chunks torn out of the front and back covers.   She was quite hostile to my RWAP.  She stated "the damage was not that bad, she received the book from PBS that way, and the book was still readable."  She was quite ungracious about returning my credit.  So, even members who should know better send out damaged books.

Date Posted: 11/5/2013 4:13 PM ET
Member Since: 4/28/2009
Posts: 10,192
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No damaged books this year, but certainly ones that shouldn't have been posted at all (too worn and dirty marks). Back in the spring I got about 6 smoky books that violated my RC.

Date Posted: 11/5/2013 5:37 PM ET
Member Since: 8/19/2007
Posts: 4,408
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mine go in spurts also, and I've found that it's usually when I order 2 or more books from someone.  All books are ordered from their bookshelf, so should be postable, but in some instances, at least one of the books is obviously unpostable.  I've usually gotten my credit back though.  Pat

Date Posted: 11/5/2013 6:40 PM ET
Member Since: 8/18/2012
Posts: 46
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I can't really say that I've been getting lots of bum books. What I HAVE been getting are lots more books in battered and ripped up wrapping that's been patched together or repackaged by the Postal Service. It's the (to me, at least) new style of wrapping with really, really cheap brown wrapping paper. I don't know whether people are getting it on e-Bay or other places, but it can't resist water or rough handling of any kind, which is almost assured in the Postal Service machines. Could this have something to do with your receiving more bad books?

Last Edited on: 11/5/13 6:41 PM ET - Total times edited: 1
Date Posted: 11/5/2013 9:51 PM ET
Member Since: 6/10/2007
Posts: 65
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Last Edited on: 2/8/16 8:28 PM ET - Total times edited: 1
Date Posted: 11/6/2013 4:45 PM ET
Member Since: 8/26/2006
Posts: 9,354
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Give the sender five days to get back to you.  If you don't hear anything, go to your transaction archive (accessed via your My Account menu) and find the transaction.  Submit follow-up there that there's been no response from sender.  Then give it another 5 days.  After that, if you still haven't heard anything, you can contact the Admin Team and ask them to step in.  They can't rule on the postability of an individual book, but if someone doesn't communicate about a problem swap, they'll take "steps."

To talk to the Admin Team, go down to the bottom right corner of any page.  Under "company" click on "contact us" and then use the Feedback option there.  They'll respond via your email address rather than through the site.

Date Posted: 11/20/2013 10:02 PM ET
Member Since: 5/31/2009
Posts: 3,109
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Last Edited on: 2/20/15 10:04 AM ET - Total times edited: 1
Date Posted: 11/23/2013 4:43 PM ET
Member Since: 8/27/2005
Posts: 4,136
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The first several years of my membership I almost never got a damaged book.  Then they started increasing and for the last couple of years I would say I get one around every couple of months.  They are always water (or other liquid) damage,


Date Posted: 11/24/2013 4:35 AM ET
Member Since: 1/7/2010
Posts: 67
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I am an audio book lover.  I am currently requesting refunds from two members.  So far one has replied and proposed an unacceptable solution.  The other has ignored me.  What options do I have in tese situations?


Date Posted: 11/25/2013 11:33 AM ET
Member Since: 1/30/2010
Posts: 8,490
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As Patty stated above, "Give the sender five days to get back to you.  If you don't hear anything, go to your transaction archive (accessed via your My Account menu) and find the transaction.  Submit follow-up there that there's been no response from sender."

For the other one, if you are unable to come to an acceptable solution to the problem, go to the transaction archive and mark it accordingly.  You won't get a refund, but the member's account will be marked with unresolved RWAP.  If they show a pattern of that, eventually they will be dealt with.

Date Posted: 11/26/2013 8:15 AM ET
Member Since: 4/22/2005
Posts: 5,685
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I, too, have been receiving damaged books recently. Within the past week I received two fairly new books with small triangles cut out of several edges of pages and two books with small tears in a couple pages and the torn part was folded down. The minute you turned the book sideways, you could see the folded tears, so I don't know how they were missed. Neither of these things interfered with reading the book since they were on the edge of the pages but I can't repost them.  I did report them although I imagine I will be considered "picky".

Subject: Me Too
Date Posted: 12/25/2013 9:10 PM ET
Member Since: 12/31/2010
Posts: 3,353
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This is a recent pattern for me as well. Indifferently packed books in that brown wrapping paper, a quiz book with the pages all ripped out, a book reeking of smoke, no dj, and the spine as worn as it could get. A paperback sent when a hardback was requested. After a while I stopped marking them damaged because I was sure I would be labelled the scammer!  On the other hand, I got a beautiful like new first edittion of  Her Fearful Symmetry the other day.   Tracy

Date Posted: 12/26/2013 3:50 AM ET
Member Since: 2/26/2013
Posts: 770
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The first book I ordered had water damage.  Since I was new, I didn't know this wasn't acceptable, so I never said anything.  Now, though, if the book IS unacceptable to me, I will say so.

Date Posted: 12/26/2013 5:17 AM ET
Member Since: 1/21/2009
Posts: 11,922
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Lately I have received several unpostable books  One had very clearly yellow liquid damage to more  than 50+ pages.  When I PMed the sender, I was told they got the book that way and since it is perfectly readable there should not be a problem.  I have not replied to that yet but she did return my credit.  Another book was an ex-library book which I usually do not order but this book is difficult to get a copy otherwise.  There is a largish yellow stain on the 5th page, looks like mustard.  Have not heard back from that sender as of yet.  Why do folks try to pass on books that they consider readable but that violate the rules?  Books cannot have rips or tears, no stains and no liquid damage.

I do get a few snarky remarks when I ask for no ex-Library books.  You see I have an auto-immune disease as well as a few other medical problems so  I get sick very easily  and library books are used by such a large number of readers.  People eat while reading, as well as cough, sneeze, blow their nose, pass germs via their hands and well,  you get the idea and then place the books everywhere exposing them to who knows what.  I do not borrow books from my small town library for this reason unless it is a new issue and I am number 1 or 2, limiting the people to whom the book has passed before getting to me.  This year I borrowed one book, a new release and I was first for it.  


Last Edited on: 12/27/13 5:25 AM ET - Total times edited: 1
Date Posted: 1/2/2014 9:54 PM ET
Member Since: 3/25/2009
Posts: 279
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For some reason, people confuse readable condition with acceptable condition. It's not the same thing. But I guess folks have a hard time understanding the difference.

Date Posted: 1/10/2014 8:01 PM ET
Member Since: 2/26/2007
Posts: 88
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Just received a book today with obvious water damage -- back cover and back of the dust jacket are warped, brown stains on the pages, etc.

The envelope it came in has no water stains or warping, so it seems the book was listed and then packed for mailing in this condition.

Haven't gotten anything this bad in a long time.  Have asked the sender to refund the credit, and I'd like to say thanks to Patty for outlining what we can do if the sender doesn't respond.

Date Posted: 1/16/2014 10:37 AM ET
Member Since: 1/27/2013
Posts: 47
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I just recieved a book this week that was extremely faded - not actually against posting guidelines, but I was still suprised. But it also had water spots on some pages, and some kind of food stain on both covers. You could actually still feel whatever stained the front. Gross! 

The sender refunded my credit, but said they didn't think there was anything wrong with the book!