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Topic: Damaged books

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Subject: Damaged books
Date Posted: 10/15/2014 8:59 AM ET
Member Since: 5/3/2010
Posts: 591
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I received a book yesterday that had obviously gotten caught in one of the USPS sorters. Half of the back cover is black and rippled (like a rubber wheel kept rubbing on it) and several pages are ripped. Then I received an email that a book that I had mailed, had arrived in the same condition. I did mark the book damaged by USPS and did NOT ask for my credit back as it was not the senders fault but now I am out money as this wish list  book does not meet swapping conditions.

I have never had this happen and was wondering if I should say something to the clerks at my PO. The only common element is both of these books went thru   Warrendale.

anyone have any words of wisdom for me? :)

Date Posted: 10/15/2014 9:45 AM ET
Member Since: 6/20/2007
Posts: 5,043
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I've received books in that condition as well. Unless it's insured, the USPS will likely apologize but there's no recourse AFAIK. The one thing I did notice is that the vast majority of the time that I received books in that condition the book was shipped loose in an envelope or bubble mailer that was way too big for the book. It looked like a corner of the envelope got caught in machinery and it wore down until it finally hit the book. I make sure my books are firm inside the packaging and cannot move around within and AFAIK have never had one arrive damaged.

Date Posted: 10/15/2014 12:11 PM ET
Member Since: 1/17/2009
Posts: 10,125
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Yeah, I don't think there is any recourse to be had. I also second the note about wrappers being tight. That's the best protection for the book. I had had a hardcover arrive once, where if you had put it upright on a bookshelf, the whole book was bent into a C shape. Have no idea how the post office did it, and I'm not sure it was even unpostable,  but the PO works in mysterious ways.

Date Posted: 10/15/2014 10:11 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Warrendale is rather infamous for lost and damaged books/media mail.  Unfortunately, not much recourse over damaged books.

Date Posted: 10/23/2014 8:31 AM ET
Member Since: 5/16/2009
Posts: 8,552
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I would show the book to your local postmaster, and then tell him/her that you also mailed one out that was received in a similar condition. Perhaps they can do a report and track down the faulty equipment or find out where the mail is being mishandled. You can't be the only person in the area that is having a problem, if it's happened more than once. The problem with stuff like this sometimes is that people will fail to report problems and just brush them off.  If enough people report a problem, maybe they can pinpoint where the issue is happening. 

Last Edited on: 10/23/14 8:32 AM ET - Total times edited: 1
Date Posted: 10/24/2014 6:17 PM ET
Member Since: 8/11/2005
Posts: 1,621
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Last Edited on: 6/11/15 11:23 PM ET - Total times edited: 1