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Topic: Damaged books

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Subject: Damaged books
Date Posted: 10/2/2007 9:59 PM ET
Member Since: 1/31/2007
Posts: 4
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Just wondering if any of you have had similar problems...The last three books I've received have been damaged in the mail (torn covers and one torn spine) due to the wrapping method used by the sending members.  The first one I just accepted and didn't post anything about it being rec'd with a problem.  It was wrapped in just the PBS printed wrapper, no plastic.  The second book was a large book, mailed in a tyvek wrapper with no plastic around the book.  The book also had no extra tape on it.  The tyvek wrapper tore en route and caused the spine and cover to be ripped.  I did mark the book rec'd with a problem and contacted the sending member and asked for a returned credit.  She (nicely) refused but said this isn't Amazon and books won't be in great condition and that she used the PBS guidelines b/c tyvek was an acceptable wrapper.  (The wrapper is a suggested one, but also says that the book should be wrapped tightly.)  Today, I've rec'd another book...PBS printed mailer only, no plastic and the cover's torn.  I'm about to mark the book rec'd with a problem...but what do you do about members that don't completely follow the guidelines but then don't refund the book credit.  I LOVE this site and enjoy every book I receive but I definitely want to repost!

Any advice would be greatly appreciated!!!  Thanks!

Date Posted: 10/2/2007 10:14 PM ET
Member Since: 12/23/2005
Posts: 3,037
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I've received mostly good books.  The few times when people sent me obviously unpostable books, they refused to refund the credits. The way the system works, I was out of luck.  So, I had these little voodoo dolls I bought on a trip to New Orleans.  I named them for my meanie senders and stuck pins in them.

Date Posted: 10/2/2007 10:18 PM ET
Member Since: 8/23/2007
Posts: 26,510
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What is Tyvek?

Date Posted: 10/2/2007 10:22 PM ET
Member Since: 8/16/2007
Posts: 15,231
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Because they are following PBS rules, these books should be marked as damaged by USPS and the sender does not have to return a credit. Hopefully they will learn and wrap books better in the future. If they get too many books marked as damaged by USPS R&R will see it and maybe they can do something about it.

Date Posted: 10/2/2007 10:56 PM ET
Member Since: 8/15/2005
Posts: 4,469
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Yep, voodoo dolls would be the way to go.  You might add some conditons about packaging, I guess.  I've had really good luck with receiving packages here, if you could make the UPS guy stop drop kicking the Barnes & Noble boxes I'd be happy--I swear they jump up and down on those boxes.

Date Posted: 10/2/2007 11:14 PM ET
Member Since: 1/12/2007
Posts: 1,305
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More and more people are talking about getting books not meeting PBS conditions. People not following the rules on PBS like they don't in life. Rules only apply to others.

L. G. (L)
Date Posted: 10/3/2007 1:25 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Mark it received with a problem, damaged by USPS and in the notes section of the questionnaire, put "damaged due to poor wrapping".

Date Posted: 10/3/2007 9:35 PM ET
Member Since: 1/31/2007
Posts: 4
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Thanks so much for your replies....I, too, have rec'd mostly terrific swaps from terrific people!  You are cracking me up about the voodoo dolls!!!  And someone asked about the tyvek...it's listed on PBS as a good packaging for larger books if tape is used around them taped tightly.  Tyvek is the kind of wrapper that sometimes shirts or small clothing items come in.  I've received that type of packaging from places like maybe LL Bean or Gap...can't remember for sure.  They are gray and seem to be very tough to tear; although, obviously they do!  I think they'd be perfect if the books were wrapped on the inside and then taped around tightlly.

Bast -
Date Posted: 10/3/2007 10:04 PM ET
Member Since: 6/4/2006
Posts: 547
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I'm very surprised Tyvek tore, as it's very strong. The US Postal Service has tyvek packaging available for prioority mail and I believe Fed Ex does also. More about tyvek packaging: http://envelopes.tyvek.com/en/index.shtml

Date Posted: 10/3/2007 10:12 PM ET
Member Since: 2/5/2007
Posts: 30,805
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I KNOW some on here swear by Tyvek.  But, I've NEVER gotten a book in a Tyvek envelope that didn't have holes or tears in them.  True the books were still inside - but the envelope was in bad shape.   I seem to be the only one that gets books in Tyvek that ever mentions this problem

Date Posted: 10/4/2007 1:09 PM ET
Member Since: 9/25/2007
Posts: 91
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wow I had no idea there was such a problem with the USPS destroying books.  I hope my books are getting to their destinations okay.  If it was my book, I would want to know about any problems, because I wouldn't want to keep making the same mistakes.  I would probably just give the credit - we're not talking about a lot of money here.

Date Posted: 10/4/2007 1:22 PM ET
Member Since: 5/29/2007
Posts: 13,347
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I've received books wrapped in just the PBS wrapper (white paper from the printer) sealed with just a few pieces of scotch tape and they've arrived in pristine condition.  And I've received books wrapped with tyvek and they've been ripped and etc.  Go figure!

Date Posted: 10/4/2007 1:24 PM ET
Member Since: 8/9/2005
Posts: 20,024
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I once recieved a book that had obviously been run over by a forklift while in the wrapper. Oddly enough the book was fine.

Last Edited on: 10/4/07 1:24 PM ET - Total times edited: 1
Date Posted: 10/5/2007 10:59 AM ET
Member Since: 6/28/2006
Posts: 2,218
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Cozette, maybe there is a Tyvek-hungry gremlin in your mailbox?  ;)

Date Posted: 10/5/2007 11:08 AM ET
Member Since: 8/17/2006
Posts: 632
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I've had two this week arrive with the wrappers torn apart and taped back together by postal workers.....luckily, the books were not damaged and didn't get separated from the ripped up wrapper. One person had wrapped theirs in brown paper with just a little bit of tape. And the other person used wrapping paper turned inside out to wrap the book. Both papers were torn to shreds in the post....luckily postal staff taped them back together and delivered them anyway.

I let both senders know that the wrappers were badly damaged in the post, so that maybe they'd change the way they wrap books in the future. They got lucky this time and the books weren't lost or ripped apart.....



Date Posted: 10/5/2007 12:13 PM ET
Member Since: 8/27/2007
Posts: 93
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I have received a few books and they have all been wonderfully wrapped. Most of them are wrapped in a plastic bag and then wrapped in either the PBS wrapper or brown paper. I have never received a book that was damaged or in bad condition. Of course I have not received that many books lol. I wrap my books in plastic bags and then put them in the bubble mailer. I dont have a printer so I do all my address lables by hand. Hopefully noone will have a problem with my books.