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Topic: Damaged in Transit?

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Subject: Damaged in Transit?
Date Posted: 7/13/2009 4:06 PM ET
Member Since: 7/26/2008
Posts: 407
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I received a book today that was wrapped in a bubble package. There was a liquid stain on the outer edge of the envelope and when I opened the book it had stains on the first 47 pages at that same corner.  I marked it damaged by the postoffice.  Does this mean I lose this credit since I can't re-post this book? The book is readable but I did order it planning to re-post.

Date Posted: 7/13/2009 4:10 PM ET
Member Since: 6/29/2007
Posts: 17,396
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From the help center:

A book is considered Damaged by USPS if it was damaged in transit (while in the mail).

  • This is usually just bad luck
    • Even the most well-wrapped packages can get mangled by a postal sorting machine
    • We have tried to divide the risk fairly between the sender and the requestor:
      • If the sender gets the book back damaged, the sender assumes the risk: she should contact us to cancel the request.  The requestor gets the credit back when we do that, and the sender does not get credit unless she used PBS-DC or PBS Printed Postage
      • If the requestor gets the book damaged by USPS, the requestor assumes the risk.  The requestor does need to mark the book received and does not get her credit back; the sender does get credit in this case.
  • If you feel that the wrapping of the book contributed to its damage en route:
    • You can tell the sender this in a Personal Message
      • Please be gentle!  The sender may be new to bookswapping.
      • You can ask for your credit to be refunded if you believe it is warranted.
    • You can share your own tips on wrapping technique, and/or refer the sender to the Help items on wrapping a book.
    • You can also comment on the wrapping in the Comments box at the bottom of the survey portion of the Book Received page, so these details are recorded on the transaction in our records.
Subject: Thank you!!!!!!!!!
Date Posted: 7/13/2009 4:23 PM ET
Member Since: 7/26/2008
Posts: 407
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