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Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook For Public Sector Employees
Defusing Hostile Customers Workbook A SelfInstructional Workbook For Public Sector Employees - Third Edition2010
Author: Robert Bacal
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit ...  more »
ISBN-13: 9781450585743
ISBN-10: 1450585744
Publication Date: 4/6/2010
Pages: 190
Edition: 3
Rating:
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Publisher: CreateSpace
Book Type: Paperback
Members Wishing: 0
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