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Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Delight Your Customers 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Author: Steve Curtin
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering "superior" service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties...  more »
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ISBN-13: 9780814432808
ISBN-10: 0814432808
Publication Date: 6/19/2013
Pages: 208
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Publisher: AMACOM
Book Type: Paperback
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