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Delivering Customer Service
Delivering Customer Service
Author:
Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 an... more »
Author:
Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 an... more »
ISBN-13: 9788172249663
ISBN-10: 8172249667
Publication Date: 8/15/2006
Pages: 186
Rating: ?
ISBN-10: 8172249667
Publication Date: 8/15/2006
Pages: 186
Rating: ?
0 stars, based on 0 rating
Publisher: Jaico Publishing House
Book Type: Paperback
Members Wishing: 0
Reviews: Amazon | Write a Review
Book Type: Paperback
Members Wishing: 0
Reviews: Amazon | Write a Review
Genres:
