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Design for Six Sigma for Service (Six SIGMA Operational Methods)
Design for Six Sigma for Service - Six SIGMA Operational Methods
Author: Kai Yang
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change managem...  more »
ISBN-13: 9780071445559
ISBN-10: 0071445552
Publication Date: 6/24/2005
Pages: 512
Edition: 1
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Publisher: McGraw-Hill Professional
Book Type: Hardcover
Members Wishing: 0
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