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I know the rules, but the recipent of the book either doesn't know the rules or doesn't like them. Admits book damaged by USPS, but keeps pushing me for a credit. What would you do? |
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If he feels that the wrapping contributed to the damage, then the rules say he can ask for a credit back. Otherwise you can copy and paste the info from the help docs on this for him, and/or tell him to contact a tour guide to ask about the rules on this. |
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First, I'd think about how I packed the book, if that's part of the complaint. Was the packing the cause of the problem? I'd refund if I thought I didn't wrap as well as I should have. If you think your packing is fine, then I'd decline the refund. There's more of the rules here... A book is considered Damaged by USPS if it was damaged in transit (while in the mail).
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I'd just politely tell him or her that if they keep bugging me about it, I'll forward the PMs to TPTB because what they're doing is harrassment. If you've said no, and they can't take that as the final answer, maybe they need to be talked to by someone with more authority than a fellow member. |
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If you are confident that you packaged the book properly, and you are not planning on giving back the credit, the best thing is always a firm and definite "no." I've dealt with a persistent person, and the minute I told them "I will not be returning your credit. Please familiarize yourself with the rules and posting guidelines of this site. Please do not contact me again" they backed off. Some people see friendliness or a helpful attitude as a sign of weakness. When this happens, they'l latch onto your ankle and gnaw away until you have to whack them on the snout with a rolled up newspaper. Last Edited on: 11/30/10 9:27 PM ET - Total times edited: 1 |
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Thanks for the input folks. According to the recipient damage was clearly USPS, no wrapper & ends burnt. Anyway, I pointed out the rules to receiver, and decided to "pay it forward" on this one and refund your credit. |
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