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Topic: Do

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Subject: Do
Date Posted: 1/6/2009 7:35 AM ET
Member Since: 10/9/2008
Posts: 112
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Getting slightly concerned because over the holiday season about 3 or 4 books never made it to me and were marked "Lost in the Mail" by PBS. I always mark my books the very day they come in, and I get at least several books weekly so I suppose that would show that I am dependable about marking them in, but I'm just concerned that the Lost ones will create some kind of mark against my account? I'm not sure if the "powers that be" monitor this kind of thing?


Last Edited on: 1/6/09 7:36 AM ET - Total times edited: 1
Rick B. (bup) - ,
Date Posted: 1/6/2009 7:41 AM ET
Member Since: 11/2/2007
Posts: 2,625
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I've never heard of black marks for not marking books received. But you've received 80 books, and 3 or 4 have gotten lost now? That's not going to hurt you.

Date Posted: 1/6/2009 7:56 AM ET
Member Since: 1/19/2006
Posts: 472
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At some point, yes, books that go lost in the mail could count against you.  However, this is the kind of thing that would mostly likely require a significant repeated pattern, over a significant period of time, probably a high percentage of books, and occuring mutliple times through the year.  However,  even though four books seems like lots, if you look at the number of books you have received in the time you've been a member it's been a tiny percentage.  Plus, there is a good chance they aren't lost but will show up eventually, so I wouldn't worry.  You've just had a bit of bad luck.

This is what the Help Center says:

If you are having a lot of books declared "Lost" en route to you:

  • You should investigate this.  Excessive unreceived books may jeopardize your membership.
    • Numerous books sent separately but not arriving at your address implies that something is wrong with your mail delivery.
    • Requestors are responsible for providing correct, dependable mailing information to senders.
  • Check your address in your Account Settings, to be sure that it is correct.
  • You can send a PM to the sender of any or all of the lost books, to ask if the book was mailed late, by any chance, as described above.
  • Talk to your PO and mail carrier to see if the book might have been misdelivered to a neighbor.
  • Consider using a PO box or alternate (ie, work) address until the matter is sorted out.
Date Posted: 1/6/2009 10:15 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:27 PM ET - Total times edited: 1
Date Posted: 1/6/2009 11:02 AM ET
Member Since: 7/1/2008
Posts: 6,966
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Last Edited on: 1/21/09 11:39 AM ET - Total times edited: 1
Date Posted: 1/6/2009 11:07 AM ET
Member Since: 1/19/2006
Posts: 472
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I forgot to say that one of my "lost" books was received yesterday.