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Search - List of Books by Dr. Jon Anton

Total Books: 9
Defining Customer Care
2008 - Defining Customer Care (Other)
ISBN-13: 9780976110910
ISBN-10: 0976110911
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Coaching Contact Center Agents
2008 - Coaching Contact Center Agents (Other)
ISBN-13: 9780976110934
ISBN-10: 0976110938
Genre: Business & Money
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Interpreting the Voice of the Customer
2007 - Interpreting the Voice of the Customer (Other)
ISBN-13: 9780976110927
ISBN-10: 097611092X
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Optimizing Outbound Calling The Strategic Use of Predictive Dialers
2002 - Optimizing Outbound Calling the Strategic Use of Predictive Dialers (Paperback)
ISBN-13: 9780971965225
ISBN-10: 0971965226
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Offshore Outsourcing Opportunities
2002 - Offshore Outsourcing Opportunities (Paperback)
ISBN-13: 9780971965232
ISBN-10: 0971965234
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How to Conduct a Call Center Performance Audit A to Z
2002 - How to Conduct a Call Center Performance Audit a to Z (Paperback)
ISBN-13: 9780963046468
ISBN-10: 0963046462
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Customer Relationship Management Technology
2002 - Customer Relationship Management Technology (Paperback)
ISBN-13: 9780963046475
ISBN-10: 0963046470
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20 20 Crm
2002 - 20 20 Crm (Paperback)
ISBN-13: 9780963046451
ISBN-10: 0963046454
Genre: Business & Money
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eBusiness Customer Service
2002 - Ebusiness Customer Service (Paperback)
ISBN-13: 9780963046499
ISBN-10: 0963046497
Genre: Business & Money
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