2012 - Dealing with People You Can't Stand How to Get the Best Out of People at Their Worst [Revised and Expanded Third Edition] (Paperback) ISBN-13: 9780071785723 ISBN-10: 0071785728 Genres: Business & Money, Health, Fitness & Dieting ? 2006 - Dealing with Difficult People [Mighty Manager] (Hardcover) ISBN-13: 9780071463331 ISBN-10: 007146333X Genres: Business & Money, Health, Fitness & Dieting ? 2005 - Love Thy Customer Creating Delight Preventing Dissatisfaction and Pleasing Your Hardesttoplease Customer (Hardcover) ISBN-13: 9780071448024 ISBN-10: 0071448020 Genre: Business & Money ? 2003 - Dealing with Difficult People 24 Lessons for Bringing Out the Best in Everyone (Paperback) ISBN-13: 9780071416412 ISBN-10: 0071416412 Genres: Business & Money, Health, Fitness & Dieting ? |