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Search - E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away

E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
EService 24 Ways to Keep Your CustomersWhen the Competition Is Just a Click Away
Author: Ron Zemke, Thomas K. Connellan
63% of online shopping carts are abandoned before checkout...50% of Web shoppers give a site only one chance...ThatOs why 100% of companies doing e- business need this book! The Web has made the concept of "competitive edge" into a virtual anachronism. Location means little, and vendors can routinely beat each other's prices and offerings at...  more »
ISBN-13: 9780814406069
ISBN-10: 0814406068
Publication Date: 10/2000
Pages: 240
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Publisher: Amer Management Assn
Book Type: Hardcover
Members Wishing: 0
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