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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
Effective Apology Mending Fences Building Bridges and Restoring Trust
Author: John Kador
The definitive guide to discovering the transformative power of apology Identifies the five building blocks of effective apology as well as concrete steps for accepting or rejecting apologies, ten apology do's and don'ts, and a quiz to test your Apology Quotient Tracks how changing attitudes and new laws now make apology the preferred response t...  more »
ISBN-13: 9781458780577
ISBN-10: 1458780570
Publication Date: 12/28/2012
Pages: 368
Edition: Large Print 16 pt
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Publisher: ReadHowYouWant
Book Type: Paperback
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