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Effective Customer Service: Ten Steps for Technical Professions (NetEffect)
Effective Customer Service Ten Steps for Technical Professions - NetEffect
Author: David L. Goetsch, Stanley B. Davis, Stanley Davis
This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book's “customer-is-king
ISBN-13: 9780130485298
ISBN-10: 0130485292
Publication Date: 6/5/2003
Pages: 304
Edition: 1st
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Publisher: Prentice Hall
Book Type: Paperback
Members Wishing: 0
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