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I rec'd an empty envelope in the mail today. I only have one book pending so it's easy to figure out which book it is...now my question is how do I mark it? I haven't gotten the book. The envelope has been used multiple times...you can tell, it appears to be cut open but I don't know if that is from the current use or past use. What do I do? Thanks! |
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From the Help Center:I received an empty wrapper--no book inside!
If this is a book you requested, you should not mark the book received, since you did not get the book. You should contact the sender to let him or her know what happened.
If you have not marked the book received yet, do not do so. You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back. If the book does arrive after that, you should mark it received from your Transaction Archive.Last Edited on: 1/17/09 2:50 PM ET - Total times edited: 2 |
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The book probably fell out during processing. As a retired postal employee, I can tell you this happens much more than it should. The book will be waiting for the SENDER to file a stolen/lost in mail report. They can do this online at USPS.com I try and put the receipt part of the mailing label inside the book I mail. That way if the book does come out of it's wrapping, the postal patch & seal folks will still have an address to send it on with.
PM me if I can be further help. I processed many claims in my years!! Last Edited on: 1/19/09 5:40 PM ET - Total times edited: 1 |
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Last Edited on: 2/3/15 4:57 PM ET - Total times edited: 1 |
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Jeri, Great idea! I'm gonna do that too - or as suggested put the address part where it would be visable. Never thought about it b/c I'm a taper. But, I got a book yesterday that had tape that was a bit torn. No damage it wasn't that big of a tear but showed me it was possible. |
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