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Last Edited on: 2/3/15 8:58 AM ET - Total times edited: 1 |
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I've never had this happen but I would complete the form with any information you have. You never know, the book may be set aside where it was ripped from the envelope and they may be able to still deliver it to you. Not sure what kind of shape that would be in at that point though. It's always worth a try though.
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Too late now but, I do know that first you were not to mark the book received...since you did not receive the book. here is what the Help Center said: If this is a book you requested, you should not mark the book received, since you did not get the book. You should contact the sender to let him or her know what happened.
If you have not marked the book received yet, do not do so. You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back. If the book does arrive after that, you should mark it received from your Transaction Archive. |
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Whoops. Posted the same info from the help center. There is a Rifling report. It is also called the mail theft report. I have heard of books coming separate due to the filed report. But I have also had a whole box of books that were never recovered. It is good to file the report so the problem will be recorded. Last Edited on: 7/25/09 8:15 PM ET - Total times edited: 1 |
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Last Edited on: 2/3/15 8:58 AM ET - Total times edited: 1 |
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...if the envelope breaks in your local PO, the chance that you'll get the material is pretty good. If it broke 500 miles away in transit, maybe not.
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This actually happened to me today - a first! I actually burst out laughing when I pulled the empty envelope out of the mail box - then I looked deeeeeep into the box to see if it was there. A real drag - it's a book I really wanted and took a while to get because it's rarely posted.
My guess is the book was too big for the envelope (a Tyvek self-sealer with no tape as backup) and it popped open somewhere.
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I once received only part of an envelope along with a sticky from a GA post office that said "sorry, here's what is left" It was a book I had sent to someone in a swap. NY to GA. I filled out the lost in the mail form. While they never found the book....I did receive a "sorry we never found the book" letter about a year later. So it isn't like they receive those forms and throw them away. Someone is reading them! Good luck |
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