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The Essential Guide to Knowledge Management: E-Business and CRM Applications (Essential Guide Series)
The Essential Guide to Knowledge Management EBusiness and CRM Applications - Essential Guide Series
Author: Amrit Tiwana
A real-world guide to the essential principles of knowledge management. Shows how KM and CRM technologies work, and how they impact the IT infrastructure. Also shows how to use team-building and goal-setting exercises to create excellent KM/CRM projects, and how to align e-business strategy and technology choices. Softcover. DLC: Knowledge manag...  more »
ISBN-13: 9780130320001
ISBN-10: 0130320005
Publication Date: 12/16/2000
Pages: 352
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Publisher: Prentice Hall PTR
Book Type: Paperback
Members Wishing: 0
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