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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship
The Eternal ECustomer How Emotionally Intelligent Interfaces Can Create LongLasting Customer Relationship
Author: Ray Kurzweil, Bryan P. Bergeron
The Eternal E-Customer focuses on getting ebusinesses to the next level of customer loyalty. In the competitive world of ecommerce, the winners know that the key to success is customer appreciation and retention. Emotionally Intelligent Interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and ba...  more »
ISBN-13: 9780071364799
ISBN-10: 007136479X
Publication Date: 10/27/2000
Pages: 261
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Publisher: McGraw-Hill Companies
Book Type: Hardcover
Members Wishing: 0
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