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Topic: Etiquette Question - New to PBS

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Subject: Etiquette Question - New to PBS
Date Posted: 10/19/2010 9:01 PM ET
Member Since: 10/18/2010
Posts: 110
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After you have mailed a book, do you PM the requestor and let them know the book is on it's way and to contact you if there are any issues? 

Just curious what proper etiquette is since I'm new here.  Thanks!

Date Posted: 10/19/2010 9:05 PM ET
Member Since: 2/5/2007
Posts: 30,800
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No - the system lets them know when you have marked the book mailed.  They will mark the book Recieved With A Problem if there are any issues and you'll get a notice of that and a PM.  Don't worry - most go very smoothly!  Welcome!!

Date Posted: 10/19/2010 9:41 PM ET
Member Since: 7/23/2006
Posts: 15,930
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Welcome! 

Ditto Cozi - you don't have to do a thing other than making sure you mark it mailed!

Every now and then I will send a pm if I've used DC from another site (Paypal) instead of here, just in case they want to track it.  But I only do that if I have time, which isn't very often - and it's definitely NOT necessary.

Date Posted: 10/20/2010 12:49 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Welcome to PBS Jennifer!

No +2, the automated PBS system is wonderful.  Just remember to mark the book(s) mailed and all other necessary communications are handled automatically  smiley . . . unless there is a problem or unusual situation.



Last Edited on: 10/20/10 12:49 AM ET - Total times edited: 1
Date Posted: 10/20/2010 9:57 AM ET
Member Since: 5/25/2010
Posts: 262
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A good number of people get annoyed at too many PMs, so it's probably a good idea not to send too many of them. There's an ongoing disagreement about whether "thank you" PMs afterwards are a good idea. :) 

Date Posted: 10/20/2010 10:06 AM ET
Member Since: 2/6/2009
Posts: 1,410
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Jennifer, I did that same thing the first time I sent out books for PBS, before I really understood the system. I did it because I wanted to know if the way I had wrapped the books had held together in the mail. I didn't get back any angry PMs saying 'Don't clog my inbox'; everyone who answered me back was very nice about it and were grateful I had taken such care in wrapping the books. 

However, now I know that PBS does all that for me. So there's really no need to PM members about the mail time of the books. When you've marked the books 'mailed', PBS will let the requestor know that the book is on the way and the member will RWAP it if there is any kind of issue. 

And welcome to the site!

Date Posted: 10/20/2010 10:14 AM ET
Member Since: 7/12/2010
Posts: 4,177
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Welcome Jennifer!

Let the system take care of all that mundane stuff, it ain't perfect but it works.

Save your PMs for responding to deals and thanking folks when you receive a great book. I fall into a category that its nice to send a Thank You PM to someone after they send you a book.

-RD

Date Posted: 10/21/2010 12:52 PM ET
Member Since: 11/5/2009
Posts: 1,083
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After you have mailed a book, do you PM the requestor and let them know the book is on it's way and to contact you if there are any issues?

I generally PM them when I send a book because I use DC and like to send the DC number to the member.  They seem to appreciate it.  The downside is that I get a lot of "Thank you" PM's along with the thank you's I get when a member receives the book. 

I always PM if there is an issue or problem.