Far and away, my PBS experiences have been good. Yesterday, though, I received TWO separate unpostable books. One was beat up (4 tears on front cover, stained first few pages), the other one I feel I'll need to wear gloves when I read it. I sent PM's to both, asking for credit back since the books were  unpostable.

Sender of beat up book got defensive, said it was a judgment call and maybe I should be more clear in my conditions. I looked, and the book had been passed around 6 times within the system and she probably inherited the conditions, so I decided to thank her for the offer and let the credit slide.

Sender of the toxic trash refunded the credit with a terse PM saying, "Credit refunded."
Question: I would like to thank sender for returning the credit quickly and without argument, but I can't quite get the words right. Ideas???

Thanks,

Jeanne (who absolutely HATES confrontation)

They may not have been being terse, either. I mean, if it said "credit refunded, mofo" or something, maybe. But they could just be a person of few words. There's so much chatter about useless PMs and time wasters. Perhaps they just wanted to send you something alerting you that your credit was refunded. The message sounds fine to me. I don't see a need to respond at all, but if you want to, the suggestion above is fine, or just an even simpler (terser) "thanks" would be fine.

"credit refunded, mofo"

Oh my, that has me giggling over here.

But I agree, if you feel you need to respond, a simple : "Thank you for your prompt reply, I have marked the transaction as resolved" should be more than fine.

You can respond thanking them and offering to send the book back if they supply the money to do so.

Like others said though, they may not have been mad, just short in their reply. It's so hard to tell tone through the internet without over use of exclamation marks and such. It can be frustrating but I try to always give people benefit of the doubt. Maybe they were in a hurry or something, you never know.

What's wrong with being equally terse and responding with a simple, "Thank you."?

I'd probably be pretty terse in my reply (if I even sent one) and just say "Thanks".

I would think Thankyou a very valid response.  I also do not see it as terse but just acknowledging the credit returned.  Not everyone wants epic novel length PM's.  I do not see the "credit refunded" as being terse because you cannot hear the persons voice.

And stained pages makes the book unpostable no matter how many times its been in the system.

I've in the past just sent  "I appreciate you returning my credit and have marked the transaction as resolved". 

I'm sorry to hear of your unpleasant experience. I have had to ask for a couple of credits back when I received books that did not meet PBS guidelines. It is never pleasant but so far my credits have been returned to me with apologies from the sender and I have been able to mark the transaction resolved. I always thank the sender for taking care of the matter and for returning my credit. I think that is all that is needed. I hope you continue to have mostly pleasant experiences with PBS. It is a great book club. Peggy