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Topic: Etiquette of Returned Items?

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Subject: Etiquette of Returned Items?
Date Posted: 3/18/2011 9:37 AM ET
Member Since: 10/24/2007
Posts: 63
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I ordered a book over a month ago, but never received it.  I finally got a PM a few days ago, saying that the book was returned and asking if my address was correct.  I'm sure it was - I have received other books without any problems.  I was a little suspicious because this person marked the book sent at the last possible minute so I think it was probably sent late, but maybe the post office did return it to her.  I sent her a message in return, giving her my address just in case and offering to send her an extra credit to cover the shipping costsif she wanted to send the book to me again.  (I realize I don't have to do that, but I have a lot of credits so I don't mind.  I do have a very long address - my street name is 4 long words - and sometimes the end of the line gets cut off.)  But since then, I haven't heard anything.  It's been days.  I'm about to leave town for an extended trip, and I'm not sure what to do.  The book will go lost tomorrow.  I will be gone for several weeks and will not have internet access.  I'm not sure what I should do - let the book go lost and assume I won't get it?  Send another message?  I'm reluctant to send someone another credit and/or mark the book received when I didn't get it, when I haven't heard from the sender if she's able/willing to send it again. 

Laura M. (LMM) - ,
Date Posted: 3/18/2011 10:33 AM ET
Member Since: 12/12/2005
Posts: 524
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I would let the book go lost and see if it is there when you get back. Are you putting your shelf on hold for your trip? Don't do that until it has officially gone lost.

Date Posted: 3/18/2011 10:36 AM ET
Member Since: 10/24/2008
Posts: 1,396
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I think you've done all you can do right now. I would just let the book go lost.

Date Posted: 3/18/2011 10:42 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I would just let it go lost and see if it was there when I came back.

Date Posted: 3/18/2011 10:43 AM ET
Member Since: 8/5/2009
Posts: 7,990
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If the address is correct in the PBS database, it's most likely a PO error. The sender should be able to take it to the PO and have them resend it at no extra cost.

As others said, you do also have the option of letting it go lost.

Date Posted: 3/18/2011 12:56 PM ET
Member Since: 2/5/2007
Posts: 30,800
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You can go ahead and put your account on hold.  Any active transaction wouldn't be affected by the hold.

I'd just let it go lost.  IF you don't want the site to order you another copy of it, be sure it is on hold (not auto wished, if wish listed). 

Date Posted: 3/18/2011 3:42 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I would just let it go lost and see if it was there when I came back.  +1.   PBS guidelines recommend waiting two weeks to reorder after a book goes lost.  So I agree, see where it is when you return...sounds like that will be about the right time to re-order if you wish.  When the book goes back on your wishlist, you will want to 'hold' the book until you are ready to re-order.

Date Posted: 3/18/2011 7:18 PM ET
Member Since: 4/25/2007
Posts: 11,496
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If the book does arrive, you can mark it received from your transaction archive so I'd let it go lost also.

Date Posted: 3/18/2011 10:54 PM ET
Member Since: 12/10/2009
Posts: 2,482
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I once had a book come back to me. I had to pay for it in order to pick it up. Media Mail does not include the cost of return postage. I had reversed 2 numbers on the zip code.Duh, my fault and I corrected the address and resent first class before it went lost in the mail.

Date Posted: 3/19/2011 12:43 AM ET
Member Since: 5/25/2009
Posts: 599
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If the original sender hand-wrote the address, they could have screwed it up.

Subject: Postage due on returned Media Mail
Date Posted: 3/19/2011 2:40 AM ET
Member Since: 1/10/2009
Posts: 332
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Apparently, whether you are made to pay the return postage on Media Mail packages depends on your mail carrier. I've had two PBS swaps returned to me (as someone noted above, postal error both times) and my mail carrier has just left them in my mailbox without trying to collect money, even though both had 'postage due' stickers covering the recipient's address. On one of them, the not-quite-recipient's mail carrier had marked a large, swashbuckling X over the whole 'Reason for Return' checklist, so it wasn't possible to guess why he hadn't delivered the package. Bad mood, perhaps?
Date Posted: 3/20/2011 9:53 AM ET
Member Since: 4/28/2009
Posts: 9,629
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Well, the PO has been unable to "find" us at our addresses for the past year so it could be a PO problem.  We were moving back to US from Germany and had already packed out before our going away party (military retirement).  The gifts were many and large and fragile so it was better to mail them to ourselves from the US PO on base in Germany than to pay for extra luggage costs on the plane.  The first time the PO claims the zip code was off by one digit so they returned it to Germany-- the town with the supposed erroneous zip code was only 6 miles away in a town of less than 1000 people where the clerk there knows me (our town had only 550 people and all the kids for 20-30 miles go to the only schools that are in our town so it's a close community-- the clerk would have simply picked up the phone and called me to say we got your package by mistake, do you want to come get it?  ).  

So we wait months, knowing the packages could be on a cargo ship waiting for a full load before they come home to US, not knowing it was returned to Germany.  Hubby has a friendly chat with his old office and finds out the package is back there!  He is now living in apt in Tampa where he just started new job so he has the office reship it (about $100 mailing costs each time).   it gets returned again, this time PO says they couldn't find that street address--but the apt is located next door to the USPO transfer station which has USPO signs and delivery trucks all around so we know that they know that street and that the building is there !   Frustrating!

So the problem could be an unsavory trader here at PBS, but it could be a glitch at the PO!