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Topic: Etiquette when receiving the wrong book?

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Subject: Etiquette when receiving the wrong book?
Date Posted: 2/7/2015 1:50 PM ET
Member Since: 4/3/2013
Posts: 11
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So here's my story, I'll try to keep it brief!

I auto-requested a book in early October. Received the wrong book in mid-November. Sent the trader a polite PM letting her know about her mistake - I know I've been mortified when it's been my fault. Received a terse reply asking if I still wanted the book. I said I did still want the book but received no reply and no book.

In January, I got what I think was a new auto-request for this same book. Yesterday it reached the Lost in Mail expiration as I have not received the book. I received a very rude and insulting email from the trader, who it turns out was the same "lady" as before. Somehow I am to blame for her sending the wrong book, the (supposedly) correct book getting lost in the mail, and all the associated postage costs. I love being called a thief and a liar!

I have a couple questions.

When I've sent the wrong book, yes, it's stinks, but I figure it's my stupid fault I'm out a book and wasted postage. I guess I've always assumed we all feel this way and in probably close to 8 years of book swapping have never had it be an issue until now. What do you folks consider the proper thing to do when you receive a book you didn't request?

Even though the transactions were failures for different reasons, both of them show up as Lost in Mail. The first trade was reported as Wrong Book - Wrong Title, the second merely timed out when the book failed to arrive. I'm just curious if these are treated the same or differently behind the scenes, or does USPS really get the blame in both cases?

I was also going to ask if there is a blacklist available to use but unfortunately I've read there is not.

 

Date Posted: 2/7/2015 1:56 PM ET
Member Since: 12/3/2005
Posts: 3,336
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You handled this the best way it could be done. Yes, it stinks, but really this is on the sender.

Can you please take a moment to report them via the Contact Us link at the bottom of the page. There is no reason for one member to be nasty to another, it's even worse when it's due to their own negligence.