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Excel for Call Centers (Excel for Professionals series)
Excel for Call Centers - Excel for Professionals series
Author: Bill Jelen, John Cockerill, Colin Taylor
Using real-world examples and data to demonstrate and teach practical Excel skills, this book increases clarity of understanding and reduces the time needed to wade through the mountains of data generated every day in all call centers. The methods used include: forecasting call and work demand and capacity; agent tracking and monitoring; determi...  more »
ISBN-13: 9781932802269
ISBN-10: 1932802266
Publication Date: 4/30/2008
Pages: 200
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Publisher: Holy Macro! Books
Book Type: Paperback
Members Wishing: 0
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