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Excellence in Managing Worldwide Customer Relationships (The Global Warrior Series)
Excellence in Managing Worldwide Customer Relationships - The Global Warrior Series
Author: Thomas A. Cook
Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class init...  more »
ISBN-13: 9781482226195
ISBN-10: 1482226197
Publication Date: 11/14/2016
Pages: 384
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Publisher: CRC Press
Book Type: Hardcover
Members Wishing: 0
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