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The Executive's Guide to Customer Relationship Management, Second Edition
The Executive's Guide to Customer Relationship Management Second Edition
Author: Paul V Anderson, Paul Anderson, Art Rosenberg
THE BLISTERING PACE OF CHANGE ARE YOU PREPARED? Customer service chain executives are rapidly evolving as managers with a custodial duty and fiduciary responsibility for the information rich stream of impressions, preferences, and needs of your customers as relationships evolve over time. The most critical moment in the flow of that stream ta...  more »
ISBN-13: 9780965335942
ISBN-10: 0965335941
Publication Date: 1/15/2000
Pages: 204
Edition: 2nd ed
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Publisher: Doyle Pub. Co
Book Type: Paperback
Members Wishing: 0
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