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Experiential Retailing: Concepts and Strategies That Sell
Experiential Retailing Concepts and Strategies That Sell Author:Youn-Kyung Kim, Judith Forney, Pauline Sullivan Today s consumers demand more they seek an emotional experience from shopping, — one that will allow them to express who they are. From the cool, hipster appeal of Target — to the rock-n -roll nostalgia for sale at the Hard Rock Cafe, today's successful retailers are — increasingly finding ways to provide that total consumer experience. Experientia... more »l Retailing
is about understanding these recent consumer and retail trends. Taking an innovative
and interdisciplinary approach, the authors move beyond the traditional model of product
assortment. They examine the history of retailing and consumption, and how cultural
attitudes have changed over time. Different types of shopping experiences are described,
from the efficiency of dollar stores to the flurry of activity at an entertainment center.
Anecdotes and illustrations demonstrate strategies for success. Incisive, sensory, and
entertaining, Experiential Retailing provides exciting new concepts for understanding this