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Topic: FAQs about Printable Postage page not working for me

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Subject: FAQs about Printable Postage page not working for me
Date Posted: 5/13/2008 2:21 PM ET
Member Since: 5/23/2005
Posts: 6,075
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Anyone else having a problem?

Specifically, I am trying to access: I am getting the message "electronic postage cannot be used for this address".  What does this mean?

Nothing at all happens when I click or mouse-over this section.  Obviously, I am having a problem with PBS postage printing, and I can't remember what they say to do when this happens.  Having recently posted about it costing so much in time, $$, and aggravation to go to the PO, I really want to avoid that and print out the postage for this bulk order.

Any ideas?

Date Posted: 5/13/2008 2:58 PM ET
Member Since: 8/23/2007
Posts: 26,510
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This comes up sometimes.  Usually if you log out for a while and come back you can print the postage.  It's an Endica glitch.  Not sure about what to tell you about the FAQS thing.

Date Posted: 5/13/2008 3:00 PM ET
Member Since: 1/19/2008
Posts: 14,837
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your link works ok for me.  maybe this one will work for you and have the info needed: http://www.paperbackswap.com/help/help_item.php?id=569

it's the FAQ on printable postage from the help center.

Date Posted: 5/13/2008 5:15 PM ET
Member Since: 7/31/2006
Posts: 14,634
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I'm having the problem now and I HAVE to use the dang feature..not only did I just put money in the account to cover the postage but I said I'd mail by tomorrow and this is the way I planned on mailing. irritating...

Date Posted: 5/13/2008 5:23 PM ET
Member Since: 5/23/2005
Posts: 6,075
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Ellen, thank you.  That is the very page that wouldn't work for me.  All the links were dead, so to speak.  But after a few tries, yours suddenly worked and I got the info, which is just what Mary said.

I am going to try to print the postage now.  Good luck, Susanna.


ETA:  It worked.  Postage printed, but dang!  I forgot to change it to tomorrow's date.  I hate this date thing.

Last Edited on: 5/13/08 8:04 PM ET - Total times edited: 3
Date Posted: 5/13/2008 6:51 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Its possibly a glitch caused by resetting the postal rates (the increase hit yesterday)  Ive sent in feedback for a live help question I got about this. When I hear back I'll post in here as well.

Date Posted: 5/13/2008 7:00 PM ET
Member Since: 7/31/2006
Posts: 14,634
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well, I just kept going back and clicking to the postage selection and hitting print over and over and over..I figure I wasted at least an hour jacking with this. I had 3 to print out and it was a nightmare. then after printing I find out someone cancelled and another person accepted and it was someone I had already printed the postage for..so instead of saving postate I'm mailing 2 packages to the same person..if I'd known I couldn't told her to cancel one and I'd send it free but I've already printed the darn labels with the postage.

I hate that I put more money in pbs money because with this much hassle what's the point? ok, tired tired tired today and this didn't help my mood any!

Linda S. (thk) - ,
Date Posted: 5/13/2008 7:36 PM ET
Member Since: 10/4/2006
Posts: 317
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I'm sorry it is being such a hassle for you.  Maybe it will smooth out soon. 

I've had very little trouble with it, once I learned to check the book weight and the mailing date.  (BTW if you do print too little postage, you can add stamps for the rest.)

Date Posted: 5/13/2008 8:12 PM ET
Member Since: 10/24/2007
Posts: 63
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I've had this error from time to time over the last couple of months, so it's not just a glitch from the rate change. I've found that there's no point in trying it over and over again, it's better to just wait for an hour or so and then try again. It seems to take a certain length of time for the error to "fix itself". You aren't charged if you get the error message and it doesn't print.
Date Posted: 5/13/2008 9:08 PM ET
Member Since: 7/31/2006
Posts: 14,634
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well I finally got them printed. just seems sometimes that nothing goes my way you know?! :-) poor poor me...

L. G. (L)
Date Posted: 5/14/2008 3:57 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Bonnie, it's just your bad JuJu. :p