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Topic: Falied to mark a book mailed

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Subject: Falied to mark a book mailed
Date Posted: 12/11/2007 12:30 AM ET
Member Since: 10/4/2006
Posts: 1
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I mailed a book last week, but I forgot to mark it mailed.  It was mailed within the time limits.  In the transaction archive, there is a red X by it, and I haven't received a credit for it yet.  I contacted the member I sent it to, and she has already received it.  Is there any way to go back and mark it mailed, and get credit for it?


Thanks, Rob

Date Posted: 12/11/2007 2:20 AM ET
Member Since: 8/13/2006
Posts: 204
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I found this in the help center.

To try to get credit for sending the book: you should contact the requestor as soon as possible using the Personal Message system.
  • To contact the requestor, click the button on the canceled transaction for this book.
    • Your canceled transactions are in your Transaction Archive.
    • To get to your Transaction Archive, place your cursor over My Account in the toolbar at the top of the site, and click "Transaction Archive" in the menu that drops down.
    • Scroll down the list to see the transaction for this book.  To be sure you have the correct canceled transaction:
      • mouse over the icon at the left to be sure that the popup box says "No response from sender"
      • compare the date of cancellation to the date you got the cancellation email from PBS
    • Click on the transaction when you have verified it is the correct one.
      • Write a message explaining the situation.  It is important to be clear!  Saying only "Book was mailed" will not help matters.
      • This is our suggested text (of course you can modify it to suit your situation) for your PM:
    "I mailed this book [Insert title of book] but forgot to mark it mailed before the deadline, and it was canceled. If you have an active request on your account page for [Insert title of book] it is not with me--it is with a new sender. Your request must have been passed on to that person, and you will get 2 copies of this book if the new request is not canceled. If you do have an active request on your account page for this book can you cancel it? You will be getting a copy of the book from me. You can then mark my book received when it arrives, from your Transaction Archive. If you are willing to do this I really appreciate it! Just let me know if you have a new transaction on your account page, and if you are able/willing to cancel. I am very sorry about the inconvenience. I am going to mark my books mailed before the deadline from now on!"