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Search - Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
Fast Food Fast Talk Service Work and the Routinization of Everyday Life
Author: Robin Leidner
Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positi...  more »
ISBN-13: 9780520081697
ISBN-10: 0520081692
Publication Date: 8/4/1993
Pages: 278
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Publisher: Univ of California Pr
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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