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Topic: Feedback / bad swap / new members who don't read guidelines

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Subject: Feedback / bad swap / new members who don't read guidelines
Date Posted: 10/2/2011 9:06 AM ET
Member Since: 6/13/2009
Posts: 502
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I really wish there was a way to leave feedback on swap .......I had a bad swap this week with a person who has only been here since 9/10/11....and while the condition of the book (total water damage) was bad enough her attitude was outright terrible. She obviously hadn't read the posting guidelines at all and then accused me of trying to scam her out of a second scredit if she wanted the book back. I should have known something wasn't right with this member when I offered her three credits for five paperbacks on her shelf (she had only eight books listed so what a great way to get started right...???!?!)...... She said no...which was totally fine...but then said she would take SEVEN credits for the five books due to the extra packing and her time to wrap them. I let her know this wasn't allowed on PBS and she should check out the guidelines. She then rudely informed me my first book had already been mailed and I would have to separately order each additional book. Being that the books weret something I had to have , just looked interesting on her shelf....I decided to wait and see how the first book came along. Glad I did. Will never visit that shelf again........highly doubt she will last long here. Ok...just had to vent ..thanks fellow great pbs members.

Last Edited on: 10/2/11 9:18 AM ET - Total times edited: 2
Date Posted: 10/2/2011 9:40 AM ET
Member Since: 2/13/2007
Posts: 2,249
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I feel your frustration! Sooner or later we all run into one of those that requires every ounce of patience to deal with because they do not have a clue. Personally, I would send this info to the Team for her blatent attempts to flaunt the rules.

Date Posted: 10/2/2011 10:37 AM ET
Member Since: 6/13/2009
Posts: 502
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I did...thanks for the advise
Date Posted: 10/2/2011 10:49 AM ET
Member Since: 3/27/2009
Posts: 1,516
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So frustrating.  Some people just refuse to follow the rules no matter how nicely or plainly you point them out to them.  Try not to let it bother you and move onto the next swap, which will hopefully go without a hitch smiley

Date Posted: 10/2/2011 10:52 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Feedback doesn't really work well with a FIFO based system. Plus people would abuse it and leave feedback for stupid things like taking the fully alloted time to mail or something.

Marking books RWP and then unresolved is how you weed out the bad members.  If she's new and starting out like this already-it probably won't be long before they close her account.

Subject: Bad swap
Date Posted: 10/2/2011 1:58 PM ET
Member Since: 11/18/2005
Posts: 5,418
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I was going to say report her, but as usual, I am a day late and a dollar short. You will learn patience around here!

Date Posted: 10/2/2011 2:55 PM ET
Member Since: 1/1/2009
Posts: 1,924
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I think the system here is great, it does catch bad swappers and keeps things simple.

I however would love to see a membership test for new members an a yearly reminder test for the rest of us. Simple bubble questions on posting guidelines to keep us all sharp and at our best!

Date Posted: 10/2/2011 11:21 PM ET
Member Since: 1/21/2009
Posts: 11,686
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That is an interesting idea.  I have had a few new and not-so-new members state that they did not read the rules because they had no time or they were too long etc...  Well, why join then?

Date Posted: 10/3/2011 12:27 AM ET
Member Since: 12/28/2006
Posts: 14,167
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I like your idea Kim  yes  have you suggested it to PBS admin?  Such a quiz would also serve to emphasize that PBS does in fact have site rules and all members should become familiar with them.  At this time, it's almost too easy to sign up, list books, and become active without really making any effort to understand the guidelines...hence, some new members are under the impression this is a 'borrowing' site and demand the return of the books they have 'loaned' out.

Date Posted: 10/3/2011 8:01 AM ET
Member Since: 8/10/2005
Posts: 4,597
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Kim, that is a GREAT idea! Before the member is allowed to send their first book they should be able to answer a few basic questions about PBS and how it works....you are a genius! yes

Tammie, I agree that the member's attitude sucked big time...but on the other hand, if she wasn't aware of the most basic posting guidelines, an offer of a "deal" from you probably did make her think you were trying to scam her...and she probably figured if you could offer a deal, she could offer a more advantageous one back. LOL I remember a few years back someone mentioning on the forums that a new member had reported them for asking about a deal, because that member didn't read the forums and had no idea such things were possible or allowed.

Cheryl

Date Posted: 10/3/2011 10:10 AM ET
Member Since: 8/18/2005
Posts: 7,977
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I however would love to see a membership test for new members an a yearly reminder test for the rest of us. Simple bubble questions on posting guidelines to keep us all sharp and at our best!

It's been suggested to TPTB years ago that to get their first two credits a new member should read the rules then answer a short quiz at the end.

That way they'd earning their credits and be introduced to all the major rules at the same time. Couldn't then say they hadn't read them. Wouldn't have to be anything hard or overwhelming, but could introduce the main points.

Nothing ever came of it.

 

Date Posted: 10/3/2011 3:00 PM ET
Member Since: 8/16/2007
Posts: 15,185
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People are required to mark that they read and agree to the Terms of Use. They are required to mark that the book meets the Golden Rule (and in places it says they won't get the credit if they aren't following the rules). These people don't read what they are agreeing to or they don't think it really matters so adding more things that they have to checkmark probably isn't going to weed out the blantant rules breakers that get indignant when they get marked for the problem.  Mark the problems, mark them unresolved if the member won't make it right and move on. The good ones will learn and come around, the bad ones will get weeded out by the system.



Last Edited on: 10/3/11 3:01 PM ET - Total times edited: 1
Date Posted: 10/3/2011 3:15 PM ET
Member Since: 4/7/2008
Posts: 15,690
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It's amazing that in a site dedicated to readers, some people don't take the time to read the rules!

As Melanie said, I doubt that adding another layer will help those people that don't even take the time to figure out what they got into.

Date Posted: 10/3/2011 8:11 PM ET
Member Since: 2/15/2010
Posts: 10
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I agree - twice now I've been sent an ARC when it clearly states you can't.  

Date Posted: 10/4/2011 9:04 PM ET
Member Since: 11/2/2008
Posts: 16
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Love Kim's suggestion of a refresher course. Someway to make new members have to read the guidelines would be a major help. Something like the two free credits Q&A, or electronically having to sign on the bottom of the rules page, or initial each section, something, anything to make people aware. I know just going to the page doesn't guarentee that it will be read, but maybe some strategically placed bolded/underlined phrases along with failure to comply means losing a credit sprinkled through out means inadvertent skimmers will notice those. It is made very simple and easy for someone to join but nothing is really done to make them read the rules. Making it necessary, by adding the additional step of going to the rules page as a part of the sign up process may help. if adding that step eliminates some people, then they are probably not the ones we want any way.