Had a request for 2 books on my shelf.  The kid one I had advertised a deal for-- 3 books for one credit, but apparently the requestor didn't see the banner showing that at the top of my bookshelf.  So I PM'd her to offer her the deal, didn't hear, didn't hear so I put the mail date out to the max--5 days I think with holiday and Sunday in there-- to give her the most time to respond and get the "deal" even if she didn't know about it.  Well, I never heard back from her so I mailed the 2 books she ordered on time. she received them already and now is asking about the "deal".  I had to tell her that's why I PM'd you and requested a response within 48 hours so I could send 2 free ones in the same pkg with the 2 you ordered (I mean the whole point is to give a deal that saves the sender postage, right?).  She said she was away at a conference and didn't look at PBS the whole time she was gone so didn't see my msg before I mailed the pkg.

Sooooo, do I send her 2 free books now and just "eat" the postage?????  What do you think? 

depends on how badly you want to get rid of books. If the reason you ran the deal was to move books out, then send them to her. If the reason for the deal was to save money on postage, you are under no obligation to send them now.

How about if you tell her the deal is still good, and to order and immediately PM you for her free book?

That way you are saving on postage and it gives the choice back to her.

Jeanne, I had that happen too.  Offered a deal, no response, sent the book.  After she received it she said which free one she wanted.  Told her I could only do that with the original mailing due to postage costs.  She was a new member so I did feel kind of bad but couldn't justify the postage.  So it is of course up to you but don't feel bad if can't do it.  Wasn't your fault.

No need to feel guilty--you were trying to be nice by asking her about the deal prior to mailing your books out.  When she initially ordered the books, she wasn't expecting a deal, and was happy to pay the credits just for the books she ordered.

I do like Cheryl's idea though--offering her a deal if she orders more from your bookshelf--that way, if she finds something else on your shelf she likes, she can benefit from a deal and you can get credit(s) to cover your postage.

I would not feel guilty in the least.  You gave a time limit.  It was too bad she was not able to see the deal in time but it's certainly not your fault  Offering another deal is a great idea.  If she's not a bazaar regular she may be really excited to get more than one book for a credit.

I wouldn't pay extra postage to send more books. She didn't respond to your offer in a timely fashion.

Why feel guilty?  You gave a deadline and she didn't meet it.

Like you,  when I'm running a deal I always send a PM if someone orders without the deal offering it to them.  And like you, I always give them a deadline for responding.      If they don't meet that deadline and I've mailed the books it's unfortunate, but that's life.

Sooooo, do I send her 2 free books now and just "eat" the postage?????  What do you think?

Heavens no.

Do offer her another deal, though, if you still want to do so.

Deals and freebies are great, but sometimes we miss out because Life happens. Next time, if she wants, she can check PBS while she's away. If not, she'll have to realize she might miss something.

No reason to feel guilty, and no reason to go out of pocket. It just didn't work out that time.

Nah, don't feel guilty. Even if she missed out on that deal, you can always offer another to her. And afterall, she did get the original book she wanted in the first place.

Don't feel guilty.  Unfortunately things sometimes happen like this, but I do agree with the others about offering her a deal on your other books if she's interested in anything else you have.

Another 'don't feel guilty' response.  She didn't respond before you mailed...end of offer. 

Thanks for all the support AND the great suggestion to offer her a deal on the remaining books in that girl series! (I have 6 left so would love to do a deal to get them off my shelf)