Maybe they thought you were referring to a different kind of smoke and they themselves were 'ripped'?

lol. That's actually as good a theory as any. :0)

LOL Cheryl!

Maybe assumed, without really reading the RC, that it was for the smoke thingy most of the RCs are for (at least nearly all the RCs I've seen with requests are for non-smoke). Leaped without looking so to speak.

Gail

Maybe they can't read?  lol

My experience working at the library was that even there people don't read what's right in front of them! I don't know how that works, if words are there, I HAVE to read them!

I do patient education and I get to experience people's reading "skills" every day.

Me: Do you have your instructions?

Them: Yes.

Me: Have you read them?

Them: Yes, a couple of times.

Me: So you know that you have to stop aspirin products beginning today.

Them: I do!? I didn't see that. Where does it say that?

Me: First column, first line.....

Oy.

That said, it could be someone who refuses any and all RCs and they just type in some random message for the reason. LOL I think personally your best bet is to apply your RC individually ONLY to those that are, indeed, pop-up books.

Cheryl

I work in a public library.

Him: My time ran out. I need another pin #

Me: This is a one time 15 min express computer. I can get you on another computer downstairs as soon as one becomes available.

Him: That's a stupid rule and you should have a sign. How was I supposed to know. You need a sign.

Me:Pointing to small placard on the computer screen saying 15 min express computer only one use per day - Like this one?

I'd like to say he apologized but nope, it was still a stupid rule. LOL

People just don't read. Not even readers.

susan/vt