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Topic: finding the Request ID

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Subject: finding the Request ID
Date Posted: 8/18/2011 11:00 AM ET
Member Since: 12/29/2008
Posts: 6,378
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I have a pending request (I am waiting to receive it) and I am trying to find the Request ID number on the request so that I can confirm that the (unfortunately) empty envelope I received is related to that request.  The Request ID number appears in the return address of the package.  When I click "details" on my account home page I don't see it, and when I click in the credit registry, I don't see it.  And of course, it does not yet appear in my transaction archive.  Any thoughts?

Date Posted: 8/18/2011 12:08 PM ET
Member Since: 7/19/2008
Posts: 15,476
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The request ID is designed for PBS to use.  I think the only place we can see it is on the printed wrapper.  Which the receiver can't see.  It's not even in the Transaction Archive.

You are going to need to ask PBS.

Date Posted: 8/18/2011 12:31 PM ET
Member Since: 2/26/2006
Posts: 35,069
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Christine, you could look at the return address and name on the package and see if they match up with the sender information.

Date Posted: 8/18/2011 12:37 PM ET
Member Since: 1/17/2009
Posts: 9,960
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Check the city and state of the return address, or if they use the PBS return address, see if you can read the postmark.

Date Posted: 8/18/2011 1:24 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I was recently looking for a transaction number Christine.  Ended up (almost) printing the label again.  DC shows the package delivered 8/1 and the requester hasn't logged it in, nor answered my pm inquiry (although it was opened). 

Date Posted: 8/18/2011 6:12 PM ET
Member Since: 12/29/2008
Posts: 6,378
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That's frustrating.  I'm really bummed about this package, this has never happened to me before.

Date Posted: 8/18/2011 7:03 PM ET
Member Since: 7/19/2008
Posts: 15,476
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PBS will let you know the sender if you PM them the number. After all, the number is there to help them when the books get returned to the PBS return address.