First Hide The Poison Arrows Author:Russell Riendeau, PhD First, Hide The Poison Arrows: A new 3-point strategy to drive sales & leadership effectiveness in our post-recession economy. The one, primitive desire of every human being? Remove Unwanted Tension. Did you know that over 75% of sales and management professionals have not received or pursued updated sales training since the recession hit? Dr. R... more »ussell Riendeau, award-winning executive search professional and recognized expert in business development strategies, delivers three, dynamic hours of real world tools, humorous stories and behind-the-scenes insights on how to increase sales and leadership effectiveness right now! First, Hide the Poison Arrows: The art of focused, active listening. Second, Identify the Poison: How to develop great questions to find the tension point. Third, Deliver the Antidote: Create a multi-sensory experience for the customer.« less