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Topic: First Problem Transaction--need advice!

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Subject: First Problem Transaction--need advice!
Date Posted: 2/23/2009 2:48 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Hi, I am fairly new to PBS. Up until today, I have had really great swaps. I received the incorrect book from a sender, marked it as Received the Wrong Book, and promptly messaged the sender. I have offered to return the book to her if she agrees to pay for the postage and have asked if she would send me the correct book. I think what may have happened is that my book was sent to the person who was supposed to receive the book I got. My question is: should I just forget about the book that I originally ordered and try to get it from someone else, or should I have the original sender recover it and send it to me, or should I just ask for the credit back because that is probably the safest thing to do?
Date Posted: 2/23/2009 2:57 PM ET
Member Since: 8/16/2007
Posts: 15,221
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You can ask for the address of the person who should have gotten your book and a credit or postage to cover it, and then send it on to the correct person; they hopefully will do the same and you will both get your books.

For future reference, if you receive a completely wrong book, don't mark it as RWP until you have contacted the sender. You should find out if they mixed up shipments and are willing to help get them to the right person. You don't mark your book until you have actually received the one you ordered. If you never get it, they system marks it lost and you get your credit back. RWP -wrong book is for situations where you get the wrong binding, an ARC or something like the wrong edition.

This is the specific part of the Help Doc listed below:

  • ...click on the transaction and send a Personal Message to this sender asking if she sent you this book by mistake.
    • If she did,
      • and sent your book to another requestor, she can offer each of you credit or postage to send the books to one another; the sender can provide the addresses in Personal Messages.  When each of you get the correct books, you can mark them received.

Last Edited on: 2/23/09 3:01 PM ET - Total times edited: 1
Date Posted: 2/23/2009 2:58 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:13 PM ET - Total times edited: 2
Subject: mixup resolved
Date Posted: 2/26/2009 6:06 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Thank you for your responses. We were able to work everything out, and the correct books were sent to each other.