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Topic: my first received with a problem--resolved

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Subject: my first received with a problem--resolved
Date Posted: 3/13/2010 4:58 PM ET
Member Since: 1/17/2010
Posts: 400
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I received in the mail my first book with a problem, and I hope it is the last.  I really didn't want to mark it that way, but there are four pages torn in the book;  as if something caught on it the edge of the pages and was jerked lose.  Also, when I opened the book, it immediately went totally open to the middle and both sides are flat.  Like it was a three ring binder and you opened it to the middle and it laid flat on both sides.  

I know I wouldn't send this book on, and I won't.  I will probably either go to goodwill or just be tossed. 

I clicked on the Received with a Problem and clicked on Sender's side.  Now I guess I wait and see what happens.  Do I PM the sender and explain what is wrong with the book?

I honestly don't care if I get the credit back, but I do want the sender to know it should not have been sent on.  I hate confrontations.




The sender PM'd me back, she hadn't read the book so had no idea of the problems, so returned the credit on her own.  I am glad, I have heard some horror stories and was worried.  She was very nice though, and I am gald it worked out.  Hope there will be no more RWAP and if so, they are all resolved so easily.


Last Edited on: 3/13/10 8:35 PM ET - Total times edited: 1
Date Posted: 3/13/2010 5:09 PM ET
Member Since: 8/15/2007
Posts: 3,044
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Yes, you should explain the problem. If you want the sender to know it shouldn't be sent on, you'll have to tell them. I assume you're just going to mark it resolved whether or not you get your credit back since you said you don't care if yoy do, so you should at least tell them what was wrong with what they sent. Otherwise it won't have any impact on them, imo.

Date Posted: 3/13/2010 5:44 PM ET
Member Since: 1/17/2010
Posts: 400
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Thanks Amee,

I just PM'd her (as you suggested) to let her know I had to mark the book RWAP, and what was wrong with it and that she could keep the credit, if she wanted to.  She is out a book and I can't totally guarantee it might have (but not likely) happened in transit, it was wrapped in a plastic shopping bag, so the jumbled sections could, possibly, maybe, have ripped as the book moved around in the manila envelope.   I doubt it, but anything is possible.

When I marked it RWAP, there wasn't anything anywhere for me to state what type of problem, just for me to click on sender, postal service and a couple other choices, but nothing that I could see where I could write what was wrong.

I  think I will wait to see what she says before I mark it resolved, but I let her know I don't want the credit back.  The ripped pages could, maybe, possibly (but again, doubt it) have happened in transit, but the spine broken wasn't, it had to have been before shipping; and I noticed that two of the pages are coming lose there at that area.  As I read it, more will probably come lose.

I will read it and then toss it, I can't justify sending it to anyone else, even Goodwill.


Date Posted: 3/13/2010 6:36 PM ET
Member Since: 6/4/2007
Posts: 2,941
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If a book opens to a certain page, even so much so that the book lays flat, it might still be postable if the pages are still attached to each other.  If the pages are separated in the middle (like those coming loose in your boo), and the inner binding is showing, then that's a different story.  Torn pages make for unpostable books, period. 

When you mark a book received with a problem, you still arrive at the usual survey screen which allows for comments to the sender, as well as comments to PBS about the transaction.  You would indicate the details of the problem in the message to the sender, and if you'd like PBS as well.  Also, when further communicating about a problem swap, be sure to do so by going through the Transaction Archive, which will attach any messages you send or receive to the rest of the information about the problem.  That way, if PBS needs to look into the matter, they'll have everything in one convenient location.

Date Posted: 3/13/2010 6:52 PM ET
Member Since: 1/17/2010
Posts: 400
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You can see the spine between the two sections, and two of the pages are coming lose at the top. 

As for the survey, I must have missed that, I clicked on the Sender problem and received the form message of sorry you are having a problem,  I didn't see any area for me to put in remarks to PBS or to the sender. 

The PM I sent to the sender was through the Transaction Archives, so there should be a record of it.  So far, I haven't had a response, but it is the weekend, she could be out or not have access to a computer. 

Thanks for the assistance