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I mailed 4 books out yesterday. Apparently I forgot to mark one of them as 'sent' as I got a 'cancelled request' notice today. Is there a way for the recipient can mark it as received when they get it? |
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My request was canceled but I already mailed the book!If you received an email from PBS telling you that a book transaction was canceled, but you already mailed the book, this means you did not mark the book mailed before the deadline to do so.
If you did not get an email notification of a cancellation, but you cannot find an outgoing request in your account, please see My request disappeared!. If you didn't mail the book yet, see My request was canceled--I didn't mail the book yet. A canceled transaction doesn't get credit - BUT you can try to fix this, if you act promptly after the cancellation.What to do now:
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If Last Edited on: 8/31/17 9:08 AM ET - Total times edited: 1 |
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Sorry, but please do not follow Charles' advice. Mary posted the correct procedure and that is what you should do. Asking the receiver to reject the book and have it returned to you will lead to all sorts of problems. First and foremost, Media Mail is one-way postage. The PO can and most likely will charge you first class or even priority postage if the package is over the first class weight limit to return the book to you. Therefore, you will be out more postage and your credit here if you do that. And that's if the book even gets back to you. I'm not sure the PO even has try to return MM. With the PBS procedures established for failing to mark a book received, the worst that can happen is you will lose out on the credit and the postage you paid to send it (and the book, of course.) Chalk that one up to "lesson learned" and move on. However, you might also get lucky and the receiver won't end up with 2 books and s/he will mark it received from the TA when it arrives and you will get the credit and all is well. If you do what Charles suggested, you have no chance of it all turning out OK and you will also be out all of the above and you will end up paying more money (to the PO) to get the book back. |
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Mary's post is directly from PBS guidelines. As noted, proper guideline is to contact the receiver immediately and let them know the book is enroute. This (hopefully) allows them to put the book on hold before the system orders another copy for them. When the book is received, they can mark it received from their Transaction Archive. If the system already ordered a second copy for the receiver, and they cannot cancel it and do in fact receive two copies....they are not obligated to mark yours as received. Charles suggestion has a flaw. Media Mail rates does NOT include return or forwarding postage. If the package is returned, you wll be charged return postage. First Class (and some other rates) include free returns, Media Mail does not. You would be out Media Mail postage x 2 and no credit. If you forget to update your PBS address when you move, and USPS has to forward your Media Mail...your books will arrive with postage due for the forward service. Last Edited on: 8/30/17 3:20 AM ET - Total times edited: 2 |
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