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Topic: A friend receiving a coloring book

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Subject: A friend receiving a coloring book
Date Posted: 4/4/2011 8:43 PM ET
Member Since: 6/22/2009
Posts: 781
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I let my niece and nephew each pick out 3 books from here, and they put in their own names and addresses so the books could be directly mailed to them. My nephew called me to tell me that he got one of his books today so i could mark it received, and he said it was a coloring/activity book. Well, I looked at the titles, obviously, of the books they requested, as they are in my "my account", but I didn't click on them to read the descriptions or anything; they're children's books. I checked it just now and it does say that it is a "jam-packed activity and coloring book". Coloring books aren't postable, but I didn't pay attention to it, and when you click on the "Was the book received" button, the only options that come up are yes and no, no RWAP button, because they weren't sent to me, they were sent do somebody else.

What do I do now? I hate asking for credits back when there's a problem. I've never had anyone be nice about it, and acts like it's my fault. I've only had to ask for a credit back 2 or 3 times, but it never gets easier.

Date Posted: 4/4/2011 9:48 PM ET
Member Since: 1/17/2009
Posts: 9,852
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You need to mark the book received. You can't RWAP it because you didn't have it mailed to you. Since that is not an option, and that is the risk you take when you have things mailed to addresses other than your own, I think you are kind of out of luck on this one.

And, anyway, it sounds like the book might be an activity book that includes coloring, which would be allowed.

Also, it is at least half your fault that the transaction took place. Maybe the item is not postable, but neither you nor I know that because neither one of us has the book in our hands .... so, sure nobody should post illegal items, but on the other hand, you need to take responsibility for ordering an illegal item, if in fact it was illegal, which we can't tell anyway.

Sorry, i realize that the above sounds kind of harsh, which I didn't mean it to be. I just meant, that I think it is kind of late to try to get back your credit at this point, when the other member has already spent cash to mail the item, and the person who received it sounds happy with it anyway.

Date Posted: 4/5/2011 2:05 AM ET
Member Since: 1/1/2009
Posts: 1,924
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I must agree with Sara!

Date Posted: 4/5/2011 9:53 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I agree with Sara.  You didn't pay attention when you ordered it so even though it might not be technically postable-you still ordered the book. 

What you can do is report it to PBS as a possible suspicious item and if there's more listed PBS might delete them.  If they think it's not a postable item anway.

Date Posted: 4/5/2011 12:09 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I would have to agree that ordering something that wasn't swappable and then marking it RWAP and asking for a credit back would be unfair when you requested the item. They paid postage and sent what you requested.

Even if RWAP was an option, none would fit since wrong book wouldn't apply as they sent you exactly what you asked for and its not damaged by sender nor USPS.



Last Edited on: 4/5/11 12:10 PM ET - Total times edited: 1